You can report the problem to Netflix directly in the Viewing Activity page, by clicking the Report a Problem link right next to the video title that did not work. If another video play normally, it is that individual video that goes wrong. When you meet the black screen issue on the Netflix app on your mobile phone, you can firstly play another video to check whether the same problem exists in playing other videos. Updating your mobile phone's system serves as the ultimate way if all the other methods do not work.ġ. When the restarting also fails, update or even reinstall the whole app.
After ruling out the individual video's error, try to restart your device.
If you see the black screen on Netflix on your mobile phone, firstly play another video to check whether it is the problem with that individual video. Netflix Shows Black Screen on Android/iPhone Take a look at which one can help you bring your Netflix back to normal. Some workarounds of solving Netflix's black screen issue on smartphones, computers, and TV are introduced below. Though there are many reasons for that problem, even including some unknown reasons, we can fix it through a few simple but feasible solutions. Have you ever encountered the annoying situation that, when you are ready to relax by indulging in Netflix, you open your favorite video but the screen is black while the audio plays? Many Netflix users find the black screen issue very bothersome, whether they watch Netflix videos on smartphones, computers, or smart TVs.
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